PreVisor's 2010 Business Outcomes Report represents 37 unique research studies conducted by PreVisor and partner companies in 2009. The studies were completed in conjunction with major U.S. and international corporations, and provide insight into the direct correlation between key performance indicators and the organizations' talent measurement initiatives. The studies span numerous industries including financial and business services, healthcare, retail, transportation, hospitality, and telecommunications. They also focus on a variety of job types including hourly, professional, managerial, sales, and customer service.

Some highlights from this year's findings include:

• Collections revenue increased more than $170 million annually in the credit card division of a financial services organization
• Business worth $55 million a year was saved by high-scoring telecom customer retention agents
• Sales increased $45 million while shrinkage was reduced by $8.3 million at one eyewear retailer
• High-scoring customer service agents added 17 more productive work days per year per employee and bumped the contact center quality rating by 34%
• Turnover was reduced by 46%, saving nearly $2 million for a healthcare organization

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