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Report: Webinar: Product Alert: Product Update: In The Press: In The Press: In The Press:
2009 SIOP - Society for Industrial and Organizational Psychology
April 2 - 4, 2009 New Orleans, Louisiana Webinar: Assessments for Managers April 30, 2009 1:00 PM - 2:00 PM EDT Talent Management Executive Forum May, 2009 (Date TBD) New York, New York 
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PreVisor Receives 2008 Product of the Year Award Presented by Customer Interaction Solutions Magazine Contact Center Solution Honored for Outstanding Innovation PreVisor’s Contact Center Solution received a 2008 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. PreVisor’s Contact Center Solution gives organizations a complete picture of each applicant by assessing for key contact center competencies, providing realistic customer simulations, measuring the ability to apply information, and predicting retention more effectively - all essential measures for finding the most qualified agents. Multiple business outcomes studies have been completed for components of the Contact Center Solution, providing compelling ROI data. Results from nationwide telecommunications companies have shown candidates with higher data accuracy scores in the virtual scenario averaged higher quality assurance scores on the job. Additionally, employees who scored higher on the data entry component had lower average call handle times. Other components of the solution have been shown to predict increased performance, higher sales conversions, and higher sales revenues. "PreVisor is honored to receive the Product of the Year award for our Contact Center Solution," stated Noel Sitzmann, CEO. "Industry recognition for an innovative product that was validated in partnership with our clients encourages us to continue our aggressive product R&D. We remain committed to providing the highest quality talent measurement and technology solutions." "I am pleased to honor PreVisor for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements." The 11th Annual Product of the Year Award winners were featured in the January 2009 issue of Customer Interaction Solutions magazine.
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