PreVisor offers a large number of online simulations that provide a realistic method of assessing candidate skills and abilities for a wide variety of jobs. The use of simulations during the selection process allows hiring managers to objectively evaluate candidates' ability to perform on the job before they are hired, and provide a more complete picture of the qualifications candidates have to offer. In addition, simulations provide candidates with simulated job activities.

PreVisor's current simulations cover three broad categories:

• Call/Contact Centre
• Software Skills
• Administrative-Clerical

Our call/contact centre simulations evaluate the candidates' ability to quickly and accurately enter data, effectively and efficiently respond to customer requests, navigate within simulated call/contact center applications, and utilise available information to determine the best solution to customer inquiries. Candidates who perform well on the simulations are more likely to be higher performing employees on job criteria such as average handle time, adherence, customer service ratings, and other important metrics that impact the bottom line.

Simulations in the software skills category are based on mainstream applications such as Microsoft Office, Windows, and Internet Explorer (among others) as well as more fundamental skills such as basic computer literacy. Software skills simulations present candidates with work-related situations, requiring the candidate to take the necessary steps to successfully perform the task using available methods/shortcuts. Scores produced by the simulations enable the hiring manager to determine the level of proficiency candidates bring to the table, and can be linked into training needs post-hire.

In the administrative-clerical category, PreVisor simulations evaluate critical skills such as typing, data entry, audio transcription, and shorthand. Typing and data entry simulations present candidates with either paper-based or on-screen materials and evaluate the candidate's speed and accuracy during the simulation. The audio transcription and shorthand simulations also evaluate speed and accuracy, as well as utilise realistic, work-related audio prompts. Scores generated from these simulations indicate the level at which candidates can perform similar tasks on the job from day one.

For a sample list of our various assessments, please view our test catalogue. Or contact us online today.